Got something to raise? We’re here to help.
Contact us about our services, a privacy question, or a concern about how something was handled. You don’t need to have all the answers before you get in touch. We’ll help you work out the next step.
Worried about a child’s immediate safety? Don’t use this form. Call 000 in Australia or 111 in New Zealand. If your school or organisation is a Cybernetic Shield member, you can also contact our 24/7 Cyber Incident Helpline using the details in your member pack or through 4Cs Help.
Tell us what’s happening
Use this form for concerns about our services, general feedback, privacy questions or complaints. Share as much or as little as you like, in your own words.
What happens next
- 1We review your concern promptly during business hours.
- 2We contact you to understand the situation and talk through safe next steps, unless you’ve chosen to stay anonymous.
- 3We respond with guidance, action or investigation support, or connect you with other help.
Prefer to call?
Monday to Friday, 9am to 5pm AEST.
Australia1300 707 009 New Zealand+64 9 886 7536
Or email csenquiry@cyberneticshield.au
Not resolved?
If you’re not satisfied with our response, you can contact:
- Privacy: OAIC (Australia) or the Privacy Commissioner (New Zealand)
- Online safety: eSafety Commissioner (Australia) or Netsafe (New Zealand)
Read our Child Safety Policy and Privacy Policy.
Not sure if it’s serious enough to report?
If something feels wrong, that’s reason enough to get in touch. There’s no minimum threshold, and we’d always rather hear from you.