Human support when online harm becomes real.
We help schools, sporting and community groups, membership organisations, employers, and parents and carers keep young people, families and staff safer online. In simple terms: we teach your community how to avoid harm, guide you through it when something goes wrong, and support people to recover.
Not sure where to start? Find your fit in 30 seconds
Not sure where to start? Answer four quick questions.
We'll suggest the best starting point for your organisation. It takes about 30 seconds.
- No email needed to see your result
- Your answers come with you if you get in touch, so you won't need to repeat yourself
Find the support that fits your community.
Every option is built on the same proven model. What changes is who it protects and how it's delivered.
Schools
The 5 Shield Rated® Schools Solution: lessons, parent education, 24/7 incident support and specialist help, plus consulting for your leadership team.
Explore the Schools Solution Sport, youth and communitySport and community groups
Protect young people beyond training, rehearsals and meetings. From sporting clubs to scouts, performing arts and surf life saving.
Explore clubs and groups Peak bodies and associationsMembership organisations
Offer every member expert online safety support, with network pricing and co-delivered programs.
Explore partnerships Employers and HRCorporate
One membership supports the whole household, including remote and FIFO teams, plus cyber awareness training.
Explore corporate Families at homeParents and carers
The Village by CS: a subscription with practical guidance on the apps, games and risks children face, weekly updates and expert masterclasses.
Explore the VillageKeeping up with your children's online world is hard. We make it easier.
The Village by CS is our subscription for parents and carers: practical guidance on the apps, games and risks your children face, weekly updates and expert masterclasses. Subscribe directly, or check with your school, club or employer. If they are a member, you may already have free access.
Online harm is now a child safety issue. Your community expects you to be ready.
A group chat on Saturday night becomes a wellbeing, safeguarding and reputation issue by Monday morning. Under the National Principles for Child Safe Organisations, online environments are part of your duty of care, but most organisations were never resourced to manage them.
Distress, withdrawal and conflict that disrupt learning, training and work.
Urgent support and family contact pull people away from their real jobs.
Safety, evidence, escalation and referral all need to be right the first time.
Concerns spread fast and place real pressure on leadership.
children in organised sport have experienced cyberbullying from someone connected to their sporting activity.
Source: eSafety Commissioner, The Digital Sideline, 2026.
of affected children say the harm happened through messages, group chats or calls.
Source: eSafety Commissioner, The Digital Sideline, 2026.
children aged 10 to 15 have encountered content associated with online harm.
Source: eSafety Commissioner, Digital use and risk: online platform engagement among children aged 10 to 15, 2025.
Before, during and after an incident. All in one place.
Most providers do one piece: a talk, an app or an investigation. We connect the whole journey, so nothing falls through the gaps when it matters most.
We teach
So people recognise risks and know when to ask for help.
- Evidence-based classroom lessons, Prep to Year 12 (ages 4 to 18+)
- The Village by CS: weekly guidance and masterclasses for parents, carers and staff
- 3Cs Help: practical steps for students
- Staff, coach and volunteer training
We guide
So incidents are handled calmly, quickly and consistently.
- 24/7 Cyber Incident Helpline, with support via phone, webchat, webform or email, for member communities
- Every call and message handled by trained, qualified online harm specialists
- Structured triage, safety checks and evidence-preservation guidance
- Response playbooks tailored to your organisation
- Victim-centric, consent-led investigations led by a former AFP investigator
We support
So people move forward and your organisation learns.
- Counselling through our MindShield Matters practice
- Coordination with your existing wellbeing team
- Post-incident debrief and a practical action plan
- Reporting and trends that strengthen prevention
You keep your child safety responsibilities. We make sure you never have to handle an incident alone.
Talk to an expertBuilt for the people you look after.
The 5 Shield Rated® Schools Solution.
A managed online safety solution for your whole school community. Principals have schools to run and teachers have lessons to teach, so we keep everyone up to date and stand beside your wellbeing team when something goes wrong.
Many incidents now begin on personal devices during school hours, blurring the line between school and home. Our consent-led approach helps schools and families act together.
- Classroom lessons, Prep to Year 12 (ages 4 to 18+), built by teachers
- The Village by CS for staff, parents and carers
- 3Cs Help for students: Calm, Capture, Call
- 24/7 incident support for your community
- School-specific response playbooks
- A dedicated relationship manager
- Discounted member rates for investigations and counselling
- 5 Shield Rated® status to share with families
children aged 10 to 15 have experienced online grooming-type behaviour from an adult or someone at least four years older.
Source: eSafety Commissioner, Digital use and risk, 2025.
Your school stays informed. We keep you in the loop when a student has needed our help, while handling student information with sensitivity.
- Mental Health First Aid and digital wellbeing training for wellbeing staff
- Incident readiness workshops for your leadership team
- Cyber security maturity assessment against the ASD Essentials, plus vCISO support
- Child safety and online safety policy review
- Business continuity planning
A safer online culture, system-wide.
Consistency, assurance and support when it matters most. We help education departments, dioceses, school systems and networks build the capability to prevent, respond to and recover from online harm across every school community.
The same prevention, response and recovery support in every school, whatever its size or resources.
Shared pathways and playbooks close the gap in how schools prepare for and manage incidents.
Clearer pathways and more consistent practice give system leaders confidence in how incidents are handled.
Structured triage and early help stop incidents growing into crises, protecting students, staff and reputation.
- The Schools Solution, delivered consistently across your schools
- Shared response pathways and playbooks
- Online risk and governance consulting for system leaders
- Coordinated delivery and network pricing
Grounded in the dignity, responsibility and wellbeing of every school community.
Protecting young people beyond the field, the stage and the clubhouse.
The activity no longer ends when training, rehearsal or the meeting finishes. Group chats, direct messages, livestreams and public profiles create new risks for young people, families and volunteers. For sporting organisations, we help you meet your safeguarding obligations under the National Integrity Framework with confidence.
Coach, leader, volunteer and MPIO training. Parent briefings. Elite athlete digital risk program.
24/7 incident pathway. Readiness workshops, playbooks and crisis communications.
Investigations, platform takedowns, family support and safe return to activities.
Built for community clubs, youth teams and academies, high-performance pathways, governing bodies and professional clubs. Available as Bronze, Silver and Gold packages.
Give every member protection they'll value.
Your members face the same online risks, but most can't afford specialist help on their own. Partner with us to make expert prevention, response and recovery affordable across your whole network.
- Network-wide pricing that reflects your reach
- A member benefit your organisation can promote
- Co-delivered programs, such as a year-long digital wellbeing program
- Sector webinars and briefings on emerging risks
- Commercial models that can create revenue for your organisation
- Independent and faith-based school associations
- Sport governing bodies and state sporting organisations
- Insurers and brokers
- Professional and industry associations
- Employer and community networks
Support your people, and the families behind them.
When a scam, sextortion threat or bullying incident hits someone's family, it comes to work with them. For remote and FIFO teams, distance makes it harder. One annual membership gives each staff member and their household expert help, wherever they are.
- Household access for staff and family
- 24/7 human support in an incident
- Weekly guidance and monthly masterclasses
- Discounted investigations and psychology
- Cyber awareness and behaviour change training
- Fully remote: no site visits or travel
A cybercrime is reported in Australia every six minutes. For individuals, the average reported cost is $33,000.
Source: Australian Signals Directorate, Annual Cyber Threat Report 2024–25.
Confidential by design. Individual conversations are not disclosed to the employer, subject to legal and serious safety obligations.
Get a quote for your team
When something serious happens, get the facts right.
Victim-led, impartial victim safety investigations for incidents involving students or staff. We show what has occurred and where it may be coming from, with recommendations and supported next steps. Led by a former AFP investigator and available to all schools.
The Next Incident.
Two self-guided simulations that put you in the room as an online incident unfolds, one at a school and one at a sporting club. Make the calls, see the consequences, and find out how ready your team really is.
- One free link gives you both scenarios
- Runs in your browser, at your own pace
- Built from the kinds of incidents our team responds to
- Ideal to work through with your leadership, wellbeing or club committee
Tell us a little about your school or organisation and we'll send your access link straight away. You'll get both scenarios.
Up and running without adding to your workload.
We handle the set-up, the launch materials and the heavy lifting. Your community just needs to know who to contact.
- 01Onboard
One planning meeting sets up access and response arrangements.
- 02Launch and educate
Ready-to-use communications and ongoing education.
- 03Reach out
Your community contacts a trained person 24/7.
- 04Respond
We assess safety, reduce harm and notify you when required.
- 05Recover
Close safely, or connect people to investigation and counselling.
- 06Improve
Trends and reporting strengthen your prevention.
Introduces the service to students, staff and families, so everyone knows how to reach us.
In classrooms, clubrooms and staff areas, so help is always a scan away.
Regular reminders that keep online safety, and our support, front of mind.
Sent through your school or organisation, so new and returning families hear it again.
Online incidents are technical, behavioural and human. So is our advice.
Scoped engagements delivered by the specialists who respond to real incidents. Available on their own or alongside a membership.
Digital wellbeing capability
Mental Health First Aid training, targeted workshops, decision trees and response templates. Single school, group program or year-long.
Incident readiness
Scenario workshops that test your response, tailored playbooks, frontline triage training and crisis communication templates.
Cyber security and risk
Cyber security maturity assessments with clear, prioritised recommendations, including ASD Essentials maturity assessments for schools, and ongoing virtual CISO support.
Business continuity
Identify critical activities and build workable plans. Starts with a BCP 101 webinar, then light-touch or facilitated support.
Child safety and policy review
Child safety, photography, social media and conduct policies reviewed against today's online risks, with a practical action plan.
Investigations
Victim-centric, consent-led investigations of serious online incidents, with careful evidence handling and referral support.
Investigations for schoolsSomewhere safe to land.
We must arm our parents and young people with the skills, knowledge, and courage, to not place themselves in harm's way, and when such harm comes knocking, to know how to manage and respond to it.
As an Olympian, tough competition and winning the mental battle were always part of racing and part of life. But bullying and abuse simply aren't.
Simple to start. Built to scale.
Annual pricing that grows with your enrolment, membership or headcount. Specialist services only when you need them. The right option depends on your organisation, so we'll recommend one after a short call.
Annual membership
A base fee plus a simple per-student, per-member or per-staff rate. Education, 24/7 support and discounted specialist rates included.
Get a quoteBronze, Silver and Gold
Packages that add training, playbooks, readiness exercises and specialist allocations as your needs grow.
Compare packagesEnterprise partnership
Coordinated delivery and network pricing that makes support affordable for every member.
Discuss a partnershipWhy "Cybernetic"?
Cybernetics comes from the Greek kybernētēs, the steersman: the person who keeps a ship on course by constantly reading the conditions and adjusting. It shares its root with the word "govern".
In 1948, mathematician Norbert Wiener used it to describe how people and machines communicate and self-correct through feedback. That's how we think about safeguarding. Not a one-off talk or a policy on a shelf, but a living system that sees what's happening, responds, learns and adjusts, with people and technology working together.
Everything we do is grounded in dignity, responsibility and wellbeing.
Education and insight help your community notice risk early.
Trained people act quickly and calmly when harm occurs.
Every incident feeds back into stronger prevention.
Your approach keeps pace as technology and risks change.
The expertise to manage complex incidents. The care to support the people affected.
An Australian company with a multi-national team, bringing cyber security, investigations, psychology and education together.
Jessica Sears
Former PwC Director of Cybersecurity and Privacy. MBA, MSc Behavioural and Organisational Psychology, CISM, CISA.
Georgia Brookes
Former AFP Detective Sergeant and Head of Financial Crime Investigations at NAB.
Terri Sheldon
Psychologist with 40 years' experience across Clinical, Educational and Developmental, and Counselling Psychology.
What leaders ask us first.
Can't see your question? Call 1300 707 009 in Australia or +64 9 886 7536 in New Zealand and talk it through.
Do we hand over our child safety responsibilities?
No. You keep your responsibilities. We give your people immediate expert support, notify you when your involvement is required, and help you make confident decisions.
Is what people tell you confidential?
Private conversations are not automatically shared. Information is shared with consent, or where legal and serious safety obligations require it.
How is it priced?
Simple annual pricing that scales with enrolment, membership or headcount. Investigations and ongoing counselling are scoped separately at discounted member rates.
How much work is it to get started?
Very little. One planning meeting, then ready-to-use launch communications. Families and members register directly, and lessons come with full teacher guides.
Do you work in New Zealand?
Yes. Our Australian team supports schools, clubs, community groups and organisations across New Zealand, with remote delivery and local referral pathways.
Make sure no one in your community faces online harm alone.
Tell us about your organisation. We'll talk through your risks, show you how it works and recommend the right level of support.
Existing members: please use the incident support details in your member pack.